What Is an AI Copilot?
AI copilots are intelligent assistants that work alongside employees through conversational interfaces, providing real-time guidance, automating tasks, and augmenting human decision-making across workflows. Unlike basic chatbots, copilots integrate deeply with business systems to complete actions, updating CRM records, generating reports, scheduling meetings, or analyzing data, all through natural language commands. They combine knowledge access (answering questions), task automation (executing work), and intelligent recommendations (suggesting next steps) to enhance employee productivity.