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Bring AI Into ServiceNow Workflows

  • AISQUARED X SERVICENOW

Connect ServiceNow with your enterprise data, AI models, agents, and workflows through one governed platform.

Understand incidents, surface relevant knowledge, recommend resolutions, and automate service actions without moving teams into another application.

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Our customer and partners
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What You Can Do With UNIFI

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Summarize Incidents

Use AI to summarize incidents, requests, histories, and other ServiceNow records.

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Surface Relevant Knowledge

Ground AI in approved knowledge bases and enterprise data to surface relevant information.

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Recommend Next Steps

Analyze context and provide recommended resolutions or actions to service teams.

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Automate Service Actions

Use AI workflows to classify, route, update, or create ServiceNow records.

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Connect your AI stack

Connect your preferred models and AI services to ServiceNow workflows.

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Use Context across systems

Combine ServiceNow context with data from other systems for more complete AI responses.

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Ask Questions in ServiceNow

Let teams ask questions across service data and connected enterprise sources using natural language.

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Govern Agent Actions

Apply access controls, guardrails, audit logs, and controlled model execution.

How the ServiceNow
Integration Works

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Connect ServiceNow

Authenticate ServiceNow through UNIFI and configure the records and data you want AI workflows to access.

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Connect your data and models

Add enterprise data sources, knowledge bases, and your preferred AI models.

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Build the workflow

Define how ServiceNow context, enterprise data, AI, business rules, and approvals work together.

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Deliver AI Where Teams Work

Surface summaries and recommended resolutions, or allow governed agents to update records and trigger approved actions.

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Monitor and Improve

Track model execution, agent actions, usage, outcomes, and feedback to continuously improve service workflows.

FAQ

Frequently Asked Questions

Yes. Governed workflows and agents can classify, route, update, or create records and trigger approved downstream actions.